Pre-Paid Computer – Communications Consulting and Support by Alan Spicer Marine Telecom Remote Consulting and Support via Telephone, Email, and Skype – New Projects, Extensions of Support Agreements on Projects, General Computer – Communications – Internet Networking Consulting and Support for Yachts and other Marine Vessels
By Alan Spicer Marine Telecom August 2007 (Updated: January 2008)
About: Yacht Computer and Communications Support and Consulting Agreements for Yachts and other Marine Vessels
Here at Alan Spicer Marine Telecom I started offering “Support Agreements” to my clients a couple of years ago. Most of them prior to this year had been after a project was already completed. That means after a particular Communications System was installed on a yacht that came with typically 90 days Telephone and Email Support on it. Several yachts had taken advantage of this in the last couple of years.
It also seemed that this was expanding to some Remote Consulting Projects, whereby I consulted for New Customers on Yachts for existing or New Systems. It also seems to have evolved to include consulting for several yachts that want to Do-It-Yourself for Communications, Computer, Networking, and Internet Access Systems designed and supported by me. In at least a couple of cases Existing Computer Networking and Internet Access Systems on vessels were re-designed or problems corrected by me.
Many of my Systems and Networking Designs (Internet Access
and Sharing Systems) are “Proprietary” to me. I get a lot of calls asking
what can be done, and how it can be done. I often write quotes or estimates
for projects. Lately I’ve been trying to expand upon the quote system and
more fully integrate it with the Consulting and Support Agreement system.
Many of my customers were installing their own aerial (antenna) systems
anyway and routing coaxial cables through the vessel where needed. I was
installing the inside routers and wireless access points and configuring
these equipments and designing the network. I source all the equipment at
cost, and provide forwarding/shipping where necessary to the site of the
vessel. So therefore it seems that I can offer the Complete “Kit” or System
very often without ever having to set foot onboard a yacht. I can also
provide the extended support needed to maintain an onboard network and
Internet Access Systems that are much needed. I can also provide support for
those “Gotcha”’s like one of my yacht customers that was handed a Cable Modem
So now I’m able to offer Installation Support and ongoing Computer and Communications Systems Support for Yachts and Marine Vessels regardless of their current location or time of year. I offer these agreements by the year. That includes helping you with the initial installation/implementation and includes design and documentation where necessary. (“That’s just not done Old Boy!”) Yes it is! There are a few levels of support that can be purchased:
(Initial Gear Install Support Agreement, “NEW Systems Design” is a minimum Gold Level Consulting Agreement)
Silver Level – 1 year consulting and support agreement with a maximum 24 hour response time.
Gold Level – 1 year consulting and support agreement with a maximum 8 hour response time.
Platinum Level – 1 year consulting and support agreement with a maximum 4 hour response time.
Savings can obviously be had
with increasingly longer response times. The most popular is the Silver
Level. These are Telephone, Email, and Skype based Consulting and Support
Agreements. They include 1 onboard visit 1 hour in the local area here around
Business Card Image with Contact Information
Consulting and Support Yacht Customer: M/Y Maximus II
Consulting and Support Yacht Customer: M/Y Olga
Consulting and Support Yacht Customer: M/Y Cinnabar VI
Internet Access and Computer Networking Yacht Customer: M/Y Camille
See: Over 60 Customers for more of my customers.
Welcome to Pre-Paid Yacht Computer/Communications Consulting and Support Agreements by the year, from:
This is Alan
Spicer Marine Telecom Co. which is a Computer, Communications, and Computer
Networking Service Company near
It's the best deal of all. You get 1 year of general Marine Communications/Computer/Networking consulting and support with no more invoices. You could even do-it-yourself on one of the quoted systems and have it covered by the agreement. Do you want to do a WiFi Internet Access Amplifier System and share the Internet onboard and have my support of setting it up "covered" by phone and email? Do you want to do a Cellular High Speed Internet Amplifier and Sharing onboard? Do you want to do both? Do you need to share VSAT or BGAN or Fleet Broadband? I'll help you get the right stuff and install it yourself. And it will be fully supported on “Agreement”.
It's kind of like PRE-PAID LEGAL... ala PRE-PAID CONSULTING/SUPPORT. Some consider it an Insurance Policy for Computer/Communications Problems or Projects. And it doesn't just cover computer... it also covers things like SSB Radio, VHF Marine Radio, Navigation Software on Computer, Telephone (Fax) by Satellite/Cellular/Voice over IP-Internet, etc... Computer File and Printer Sharing...
My List of some of my Consulting/Support Agreement Customers is as follows:
MY Carpe Diem (WiFi, Cellular Verizon, and more + 1 yr. support agreement.)
MY Cinnabar VI (renewal 2nd renewal, 3rd year total on 1 yr. consulting/support agreement.)
MY Lady Ann (just called me
MY Distraction (Remote
MY Olga (WiFi Amp install customer + 1 year support agreement)
MY Never Say Never (WiFi Amp install customer + 1 year agreement)
MY Obsidian (WiFi, F55 Satellite, 2 laptops serviced, 1 year support agreement)
S/Y Hayfu II (Still under
construction Tri-hull S/Y in
M/Y Summer Nights (Cellular, WiFi, general computer, + 1 yr support agreement.)
It's not a matter of just throwing some WiFi Box and
Antenna into the boat and hoping that it works... You
will be fully supported through the design, implementation, and testing; as
well as the Life Cycle (Lifetime) of the WiFi System and Onboard Network. You can opt for hourly support and consulting
fees, or a Once a Year (very fairly priced) Support Agreement that will let
you get help via Email, Telephone, Skype, etc. All Year Long. That means...
When it doesn't work in a Certain Marina you can call for assistance. When
you need to connect your Yacht Network another way (ask Captain Bryan Whitney
of M/Y Maximus II about Cable Modem Internet in
This all probably sounds like a Sales Pitch. Well it is! But it's also a passion by the owner of WiFi Yacht - Alan Spicer Marine Telecom. A passion where we like to make things work. We love solving problems. We love helping you out wherever you go with your yacht.
Thanks for stopping by and please don't hesitate to contact me.
Do you need a Router installation for a Motor Yacht?
Alan Spicer Telecom has installed many systems for Inmarsat Satellite, VSAT, WiFi, and Cellular Internet systems on yachts. If you need this type of setup installed on a yacht please see the contact information below. Remote installation consulting and assistance is also available if you are not in the local area but still need to get this done. Everything needed will be sent to you and support arranged to make sure that it works on your vessel. Call or Email for a Quote/Estimate on this.
Instructions, Documentation, and Support
I provide complete documentation on all jobs, including a diagram of how the system is connected and configured. Instructions are included in this project documentation. I provide technical support by email and/or telephone for installations.
I have worked on over 60 Yachts since 2004. These Internet and Onboard Networking Systems are working every day on many yachts. In 2007 (and going forward) I now consult on a full range of money saving Internet/Voice/Fax/Communications areas for the marine environment. Please contact by phone or email if you would like some advice or consultation.
My Contact Information: Alan Spicer Marine Telecom:
954-683-3426 , communications (at) marinetelecom.net